Our SIMs and eSIMs generally have no issues - however as with all technical products, sometimes things do go wrong and may need a little tweaking to fix.
If you land and your SIM does not work as expected, you will need to:
Make sure you’ve followed the steps in your SIM Guide - all SIMs must have been through our troubleshooting process and all recommended actions followed.
If you still can’t get it up and running, please reach out to us via our chat support or e-mail us at hello@simsdirect.com.au with your order number.
You'll have to:
- Download your eSIMs guide
- Follow any/all relevant troubleshooting
- Send any requested screenshots
If we can’t get it sorted for you, we’re happy to refund you for the cost of the SIM. You can read more about the terms and conditions of our Money Back Guarantee here.